Thanks very much for attending my recent workshop. I thought we had a great discussion and I’m hoping you got something out of it. As promised, below are my slides and other resources from the workshop.

Workshop description

Our clients, volunteers and leaders are often among the most sophisticated users of technology. They have expectations about being able to communicate with us quickly and easily. How do we reach out to them with information in ways they can use? Your use of the internet should be connected to the work you do every day. What does this actually look like?

This interactive session looked at emerging trends and demonstrating best practices for online information & service provision.

Connect

I’d love to hear from you about what you found useful in the workshop, what more you’d like to know and anything you want to share. You can comment below. Or, you can join my little online community experiment. In the left hand column you’ll see a Log in spot. I’d love to create some online discussions about using technology in client service.

If that’s of interest to you, register on the site, and let’s build some community! If you’re unsure of how you might better use technology with your clients, consider this your safe sandbox. We’ll learn together, in a safe, private space. Only registered users on the site have access to the groups, and ability to interact with other registered members. Join in and play!

Workshop resources

Here are a number of workshop resources from our session together, including slides, documents and links to additional reading and resources.

Presentation slides (for download and embedded for quick viewing):

Download: OCASI workshop slides – Social Media and Technology Use in Settlement Services (PDF)

Additional documents (all in PDF format):

Articles for further reading:

Great examples of innovative agencies offering online and hybrid services across the country:

Here are just a few of the larger English language online social networks where newcomers share information and orientation:

Online security and encryption: